General Terms and Conditions of Sale Online
Coppo e Garrione
These General Terms and Conditions of Sale apply to purchases made on the website www.tenutadarola.it, hereinafter referred to as the "Website," regarding the consultation and sale of products advertised on it.
Website Ownership - Contact Information
The owner of the website www.tenutadarola.it and the person responsible for the content and e-commerce activities on the same is: Coppo e Garrione Società Agricola S.S. with its registered office in Italy, Tenuta Darola, 13039 Trino VERCELLI, VAT number 00160320024.
Email: info@tenutadarola.it
Coppo e Garrione is the owner of the website www.tenutadarola.it and the trademark Tenuta Darola and Coppo e Garrione Società Agricola.
Any reproduction or use of the website content for any reason or on any medium is prohibited without prior written authorization. The reproduction or use of any content on the website for any reason is prohibited. Coppo e Garrione disclaims any liability for direct or indirect damages arising from improper and unauthorized use of the website's content. Coppo e Garrione employs the best available technologies on the market to ensure that all photographic media and images are as faithful as possible to the actual products. However, this fidelity may be affected by software malfunctions, incorrect customer computer configurations, or other unforeseeable technical issues (such as computer viruses or malware). Therefore, no responsibility is accepted for such malfunctions or unintended typographical errors.
Hereinafter, for the sake of brevity, Coppo e Garrione Società Agricola S.S. will refer to itself as "Coppo e Garrione."
1. Scope and Purpose
The purchase of products through the Website is equivalent to a distance contract governed by Chapter I, Title III (Articles 45 et seq.) of Legislative Decree No. 206 of September 6, 2005 (Consumer Code) and Legislative Decree No. 70 of April 9, 2003, concerning the regulation of electronic commerce. This document constitutes a legal agreement between Coppo e Garrione and the User.
These General Terms and Conditions do not regulate the sale of products or services by third parties, even if linked on the Website via hyperlinks. Coppo e Garrione is not responsible for the products and/or services of such third parties. If you intend to purchase from third parties, please review their terms and conditions of sale and related prices. Coppo e Garrione cannot be held responsible for any legal violations by such third parties. Before placing orders for the purchase of products or services from parties other than the owner, we recommend verifying their terms of sale.
The general terms of sale in force at the time of placing the purchase order will apply: the user is therefore invited to check the current terms and conditions, as they may be subject to unilateral changes without prior notice by the company. Such changes will not have retroactive effect on already completed orders.
2. General Provisions and Product Information
All sales services are available to users accessing the website www.tenutadarola.it.
User navigation on this website and the submission of a purchase order imply acceptance of these Terms and the Data Protection Policies (Privacy Policy) adopted by the website owner, which can always be viewed via links at the bottom of the page.
To proceed with a purchase, the user must register on the website by accessing the reserved area to make individual and direct purchases; registration is free.
The registration process and its completion are governed by these terms and the privacy policy, which is always accessible through the privacy policy link at the bottom of the website, and explicit acceptance is required at the time of registration or transmission of the purchase order.
Before accessing the products provided by the website, the user is required to carefully read these general terms and conditions of sale, which are deemed to be generally and unequivocally accepted at the time of purchase.
This contract is drawn up in Italian and is also available in English. Online purchases are reserved for citizens of the European Union only.
In case of residence/business location in non-EU countries, you can contact us directly.
The content of the website complies with Italian law and, consequently, with European laws adopted by Italy.
Users from other countries acknowledge that the content of the website may not comply with the regulations in force in their respective countries, and they assume full responsibility in the event of continued navigation in violation of the laws of their country.
Coppo e Garrione reports technical information regarding the products offered for sale on its website, transcribing all information and displaying all the symbols applied and/or declared by the manufacturers themselves.
3. Use of Services
The user can independently use all services on the website but must complete the free registration process to make a purchase.
The data voluntarily provided by the user will be processed in accordance with the website's privacy policy and in any case, not contrary to the express will of the user.
Where an action requires the user's express consent, the failure to provide such consent will prevent the provision of the requested service connected to the consent.
No consent is required for the sale of goods on the website, which implies automatic acceptance of the privacy policy regarding the processing strictly related to the provision of the service, and these general terms and conditions of sale.
The website allows registered Users to verify and control their information at any time and to correct any data entered in their reserved area. The addresses indicated therein for the delivery of goods will automatically be used for delivery, except for the possibility for the User to request another delivery address by modifying this data at the time of submitting the purchase order.
4. Definitions
For better understanding of these general terms, the following definitions are provided:
Application or Website: the website www.tenutadarola.it and any other web or mobile application that may be created in relation to the sale of products.
User: any person who accesses and uses the site's functionalities, possibly registering on the same.
Buyer: the user who uses the website and proceeds to purchase the products available on the site.
Consumer: any individual who acts on the website for purposes unrelated to their entrepreneurial or professional activity, if any.
Professional/Company: any individual or legal entity who, by purchasing from the website www.tenutadarola.it, acts for purposes related to their commercial, industrial, artisanal, or professional activity, or as an intermediary thereof, to whom the provisions of the Consumer Code do not apply.
Registration: the voluntary process by which Users enter the required data to create an account on the website or proceed with the purchase and shipment of products, have the opportunity to receive discounts or promotions on online products or at a possible physical retail location, and receive newsletters (subject to explicit consent).
Products: goods offered for sale on the website.
Terms: this contract that governs the relationships between users and the owner of the website.
5. Conclusion of the Contract
The conclusion of the purchase contract is subject to the completion of the electronic form, which must be transmitted by following the relevant instructions and providing any required consents.
If the user is registered on the site, the form may be pre-filled with the information provided at the time of registration: the data entered in the account can always be modified. If the registered user proceeds on behalf of an unregistered user, they must log out and complete the purchase directly by registering the new user.
At the time of registration, links to the terms and conditions must be reviewed, with explicit confirmation of having read them before proceeding. The images of each product and the corresponding price, the available payment methods, the delivery methods for the purchased products, the option to collect items at the store, shipping and delivery costs, and the conditions for exercising the right of withdrawal, as well as the methods and times for returning purchased products, will all be available.
Before concluding the contract, the user must also confirm acceptance of the privacy policy.
The contract is deemed concluded, and the purchase is considered made when the seller receives the user’s information, after verifying the correctness of the payment.
In case of errors or omissions, the seller may contact the user directly at the contact details provided in the form.
The user is required to pay for the goods or services requested at the end of the online purchase procedure, by clicking the "Proceed to Payment" button at the end of the guided procedure.
Once the contract is concluded as indicated above, the seller processes the order and proceeds with its fulfilment, in compliance with the preparation and delivery terms indicated in these conditions.
6. Purchase Guide
The user will be asked to register by creating an account or logging into an existing account. To purchase products, it is necessary to go to the relevant purchase/cart section.
Registration on the site is mandatory to allow the purchase of products and is free of charge: failure to register will prevent users from proceeding with the purchase.
By registering, the user agrees to follow the instructions provided on the site and to provide the requested data accurately and truthfully.
To register, the required data include a valid email address, password, first name, last name, full address, tax code, VAT number, and phone number. Acceptance of the general terms of sale is required, which can only occur after reading them.
Subsequently, users can select products from the catalogue, choose formats and quantities, and add items to the virtual cart.
The cart will display the total cost of the purchases in real-time, which can always be modified or deleted, in whole or in part, at any time.
The customer has 72 hours from the creation of the cart/order confirmation to proceed with payment.
If the customer does not proceed within 24 hours, Tenuta Darola will send a reminder email to the provided address regarding the pending order payment.
If no payment is made within 72 hours, the products will no longer be visible in the cart, and no further emails will be sent.
The purchase process continues via the "proceed to purchase" button, allowing the user to review the order and all selected products again, for potential modifications or deletions, and proceed with payment.
The user may be asked to confirm or modify the shipping details with a clear and simple procedure.
The user is required to notify any changes to the data communicated within their reserved area to ensure the correct delivery of the order. In the absence of such notification, Coppo e Garrione is exempt from all liability.
If the user provides incorrect or incomplete data, or if there is a dispute regarding the payments made, Coppo e Garrione has the right to suspend or not activate the service until the issue is resolved.
Upon the first request to activate a profile by the user, a username and password chosen by the user will be generated. The user acknowledges that these credentials constitute the system for validating user access to the services available on the site, and the sole system capable of identifying the user, and that the actions carried out through such access will be attributed to them and will be binding.
If the user operates on behalf of another person, it will be necessary to log out and use the services without registration.
The user agrees to keep their access credentials secret, to store them with due care and diligence, and not to transfer them to third parties, even temporarily.
Coppo e Garrione is not responsible for the improper use of the platform by third parties who gain access to the user’s credentials due to the user’s actions or negligence.
7. Product Availability
Product availability refers to the actual stock at the time the buyer places the order. The availability indicated on the site should be considered as indicative only, as, due to the simultaneous presence of multiple users on the site, products may be sold to others before the order is confirmed or may become available again if some users abandon their carts.
If products are available in the catalogue, they should be considered available; in the case of an ordered product becoming unavailable, we will promptly contact you: the order may be cancelled with an immediate refund of the amount paid or modified with an available product at the time of the purchase request.
Even after the confirmation email has been sent, partial or total unavailability of the products may occur. In such cases, the order will be automatically adjusted by removing the unavailable product, and the buyer will be promptly informed using the contact details provided when registering the account.
8. Purchase and Payment Methods
The sale of products on the site is allowed only to individuals over the age of 18.
If a minor registers by providing false information or creates a fraudulent profile to bypass controls and access the site’s services, Coppo e Garrione will not be held liable for the fraudulent registration, as it cannot verify the authenticity of the data provided. It will also not be responsible for any actions taken by the minor using the fraudulent registration or false data.
Once the order is confirmed in the relevant section, Coppo e Garrione will send a notification to the email address registered in the user's account.
The contract is deemed concluded upon the communication that the order is in the "Awaiting Courier" status.
Product prices are indicated in Euros. Any currency conversion tools are for guidance only and are not binding. Coppo e Garrione is not responsible for exchange rate policies or bank charges applied by your credit card provider.
Prices indicated on the site include VAT but do not include shipping costs, which will always be indicated at the time of purchase confirmation. Any discounts for minimum orders or promotions will be applied at the time of the order.
In case of an error in the price indication, Coppo e Garrione will inform the user as soon as possible, allowing them to confirm the order at the correct price or cancel it.
Prices are subject to change at any time. However, changes will not affect orders already confirmed, unless there is a pricing error.
Selecting the desired products adds them to the cart. To complete the purchase, the user must follow the provided instructions, verifying the required information at each stage of the process. The order details can be modified up until payment.
To ensure a secure service, the platform integrates online payment systems managed by qualified and certified companies for user data protection.
Accepted payment methods are:
Credit card (Visa and Mastercard) and prepaid cards via the integrated Stripe system on the site;
Apple Pay;
Google Pay;
Other payment methods listed in the payment section.
For payment, the user enters their banking information on the Stripe platform integrated with the Tenuta Darola site. Coppo e Garrione’s staff will not have access to secret codes or banking information, which will remain protected within the Stripe, Apple Pay, and Google Pay systems, without access or visibility by Coppo e Garrione.
Coppo e Garrione’s staff will not ask for or gain access to credit or debit card data or codes and will always handle all payment-related operations within the indicated systems.
All financial data entered for payment is processed by Stripe in compliance with current privacy regulations. Stripe’s privacy policy is available via a link on the payment page.
Payment data will not be stored or retained by Coppo e Garrione; the "remember payment method" function is optional and can be disabled by the user.
9. Product Delivery
Once the purchase is completed and the payment is verified, Coppo e Garrione proceeds with processing the order, packaging, and preparing the product for shipment.
Products are delivered to the address provided by the user during registration or indicated at the time of purchase via couriers or appointed agents.
At this time, it is not possible to request shipments to non-EU countries through the website; Coppo & Garrione reserves the right to block or not fulfill orders coming from EU countries subject to trade restrictions on rice or other food products. In such cases, the user may contact info@tenutadarola.it to check the feasibility of the shipment.
Coppo e Garrione disclaims any liability for delays or loss of the product during delivery that are beyond its control or caused by events beyond the control of third-party carriers, including strikes, weather conditions, accidents, and general force majeure events.
10. Online Tracking
If applicable based on the type of shipping, Coppo e Garrione or the appointed company will provide the user with information to track the ordered goods online.
Coppo e Garrione disclaims any liability for malfunctions of the tracking service, as it is not a service provided directly.
11. Shipping Costs
Shipping costs are always borne by the buyer unless discounts for minimum orders or other promotions are expressly indicated and are clearly stated at the time of ordering.
Shipments are generally made within 10/15 business days and, in any case, within a maximum of 30 days from the receipt of the order and confirmation by Coppo e Garrione, following payment verification.
If the goods cannot be delivered for reasons beyond the buyer's control, the buyer is entitled to a new delivery or, if not interested in receiving the product due to the time elapsed, to a refund of the amounts paid, including shipping costs. The refund is generally issued within 30 days from the request.
If, for reasons beyond the seller's control, delivery of the goods is not possible, the number of delivery attempts will be indicated by the courier through instant messaging and a tracking link. In specific cases, pickup at a designated warehouse may be required, with prior notification to the buyer. Any delivery costs for a new shipment will be borne by the buyer only if the buyer fails to make themselves available for delivery due to their sole fault.
12. Right of Withdrawal and Return Policies
In accordance with the applicable regulations, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days of receiving the product, pursuant to Article 57 of the Consumer Code.
In the case of multiple purchases made by the buyer with a single order and delivered separately, the 14-day period starts from the date of receipt of the last product.
The user who wishes to exercise the right of withdrawal must send an email to info@tenutadarola.it, indicating their full name, description and order number, an unequivocal statement of intent to withdraw, and an email address or phone number for further contact. Requests for returns must be made exclusively via email, and no return requests made over the phone will be accepted.
The order can be returned in full or only for one or more items.
The user must arrange for the return of the products at their own expense.
Returns are allowed only once per order.
The product must be delivered within the deadline indicated by Coppo & Garrione or, if not specified, within 14 days from the receipt of the return confirmation.
The returned goods must be intact, in the same condition as delivered, and must not have been used or show signs of opening or tampering, including on the original packaging.
The customer must pack the product in a new box containing the original packaging, labels, presentation booklets, and any identification codes. The return must be addressed to: Coppo e Garrione Società Agricola S.S., Tenuta Darola, 13039 Trino - Vercelli, Italy.
If the goods shipped by the buyer are not received, the buyer must provide proof of shipment. If they cannot provide proof of shipment, the seller will not issue a refund unless otherwise agreed.
The refund will be processed within 8 days of receiving the returned product, following verification of the product's compliance and the required procedures. The refund includes any shipping costs paid by the user at the time of purchase.
The refund will be made using the same payment method chosen at the time of purchase. The process will be managed through the Stripe platform, ensuring the confidentiality of banking and tax data. If the buyer requests a different refund method, they must submit a written request, and Coppo e Garrione will evaluate whether to accept the change.
13. Transfer of Risk
The risks related to the product are transferred to the purchaser upon delivery, except for damages caused by the courier. In such a case, the courier is responsible for reimbursing the price of the product and any consequent damages resulting from non-delivery, with an express release of liability for Coppo e Garrione.
Ownership of the goods is considered acquired only after full payment of all amounts due, including shipping costs unless discounts or promotions apply.
Upon delivery, the purchaser must inspect the goods to verify any damage or discrepancies and report them at the time of delivery to request a replacement or other necessary actions.
The confirmation of the delivery of the intact product, the contestation of issues, or any annotations must be immediately recorded on the appropriate goods receipt form provided by the courier, Coppo e Garrione agents, or third parties.
14. Warranty and Commercial Conformity of Sold Products, Defective Goods
The website sells rice packages and food products directly produced by Coppo e Garrione.
The seller is liable for defects in the offered products, including non-conformity, according to Italian law.
The warranty is valid if:
The defect appears before the expiration date, under proper storage conditions;
The purchaser files a claim within 14 days from discovering the defect.
In case of non-conformity, the purchaser may request the restoration of conformity at no cost through: i. replacement of the goods; ii. a price reduction if the purchaser chooses to retain the goods in their current condition, provided they do not pose health risks. If necessary, the seller will collect the product and refund the price paid; iii. the return of the goods and a refund of the paid price, terminating the contract.
Coppo e Garrione guarantees that its products are free from defects and ensures that production and packaging comply with all current food regulations.
If the customer finds defects not apparent at the time of shipment, Coppo e Garrione will replace the product, reduce the price, or terminate the contract, depending on the severity of the defect.
The customer must report the defect within 14 days of delivery, following the same procedure as the right of withdrawal, specifying "RETURN FOR DEFECT" and describing the defects found, possibly with photos to be sent by email to info@tenutadarola.it.
The return procedure for goods is the same for both the right of withdrawal and defective goods, with only the description in the customer’s notes changing.
After verifying the goods, Coppo e Garrione will proceed with the replacement, price reduction, contract termination, and reimbursement of the customer’s transportation costs at its discretion in the absence of a request from the Customer.
The costs of returning the product (if required) and sending the new one are borne by Coppo e Garrione only in the case of a defective product.
15. Improper Use, Incorrect Product Storage, and Customer Responsibility
The products offered for sale on the Coppo e Garrione website are stored at optimal temperatures, in compliance with current food regulations. Shipments are made respecting the necessary temperatures to ensure that the product arrives in perfect condition.
If the product requires special attention, it will be delivered with instructions and advice for correct use.
Any use of the product other than the recommended and ideal use, as well as non-compliance with the provided instructions, is not covered by the warranty and does not entitle the customer to replacement.
Coppo e Garrione assumes no responsibility for improper use, lack of care, or incorrect storage of the product by the purchaser.
16. Indemnifications and Limitations of Liability for User Activities
The User agrees to indemnify and hold harmless the Owner and its affiliates, officers, agents, co-owners of the brand, partners, and employees from any claim or demand – including, without limitation, legal fees – made by third parties due to or in connection with negligent behaviour such as the use of or connection to the service, the violation of these terms, the violation of third-party rights or laws by the User, their affiliates, officers, agents, co-owners of the brand, partners, and employees, to the extent permitted by law.
Except where otherwise specified and without prejudice to applicable laws regarding product liability, any claim for compensation against Coppo e Garrione (or any individual or entity acting on its behalf) is excluded.
The above does not limit Coppo e Garrione’s liability for death, personal injury, or harm to physical or mental integrity, damages resulting from the breach of essential contractual obligations, such as those strictly necessary to achieve the purpose of the contract, and/or damages caused by intent or gross negligence, provided that the User’s use of Coppo e Garrione’s services was appropriate and correct.
Except in cases of intent or gross negligence or those affecting life and/or personal, physical, or mental integrity, Coppo e Garrione is liable only to the extent of the typical damage for the type of contract and foreseeable at the time of conclusion.
Specifically, within the above limits, Coppo e Garrione assumes no responsibility for:
any lost profits or other indirect losses the User may have suffered (such as, for example, business losses, loss of revenue, profits or anticipated savings, loss of contractual or commercial relationships, loss of goodwill or damage to reputation, etc.);
damages or losses resulting from site interruptions or malfunctions due to force majeure or unforeseen and unpredictable events, in any case, beyond the control of Coppo e Garrione, such as, for example, failures or interruptions of telephone or electrical lines, internet connection, or other transmission means, website inaccessibility, strikes, natural disasters, viruses and cyber-attacks, interruptions in the supply of third-party products, services, or applications;
any losses not directly resulting from a breach of the Terms by Coppo e Garrione.
17. Data Processing
The data controller for processing data collected on the site is Coppo e Garrione Società Agricola S.S.
All data collected on the site is processed in full compliance with current privacy regulations and, where the legal basis for processing, with the explicit consent of the user.
The data required for online purchases and shipments are strictly necessary for providing the service: failure to provide such data prevents Coppo e Garrione from providing the requested services.
The data required for potential promotions, newsletters, or direct and indirect marketing actions are processed only and exclusively to the extent of the consents received.
The methods of processing, retention times, and all information about the processed data, types, and categories are included in the privacy notice, which was consulted and accepted during registration and is always viewable in the privacy policy section on the site.
18. Applicable Law and Jurisdiction
These general conditions are governed by Italian law and interpreted accordingly, except for any overriding mandatory provisions of the buyer's habitual residence country.
The interpretation, execution, and resolution of these terms are subject to Italian law.
Any variations or exceptions are valid only if published and accepted by users, who will be notified via notice on the website or email in the case of registered users.
Should any provision of these general terms of service be deemed invalid or unenforceable, it will still be interpreted in such a way as to reflect the parties' common intentions, consistent with the remaining provisions.
The invalidity, even supervening, of one or more clauses of these general service conditions does not affect the validity of the remaining provisions or other relationships between the parties.
Disputes related to or connected to these general conditions will be handled amicably, through an attempt at out-of-court and friendly resolution.
If an agreement cannot be reached, disputes are reserved for the exclusive territorial jurisdiction of the Owner's court.
In the case of consumer users, judicial disputes that may arise between the parties will fall under the jurisdiction of the court of the consumer’s domicile or residence, in accordance with applicable law.
Version November 2025
